Mashinmedia always gives its 100% to satisfy the clients. We do each and every work with the same passion. Our team works really hard to satisfy the needs of each client so that they don’t disappoint with our service. We always try to satisfy our clients because it is our main duty. We have full faith in our team. Our team is multi talented and focused.
You will be happy to know that Mashinmedia provides 100% money back guarantee on our graphic designing and logo designing services. If in any case, you are not satisfied with any of our designing service, you can easily ask for money back. We’ll refund you full money you spent for a graphic or logo design. Please note than we will deduct Paypal processing fee because our account is Indian and Paypal won’t allow us to keep the client money in the account for more than 2 days.
This guarantee always makes our team to do their best. This guarantee will make you feel secure to deal with us. We know that you will never need your money back because you’ll get exactly what you want(or more than what you want). If you aren’t happy with our service, simply tell us so that we can improve it. We’ll work harder to make you 100% satisfied or else, you can easily opt for money back guarantee. We will refund your full money except the Paypal processing fee.
Below are some exceptions under which we can’t provide refund:
- All of the initial design concepts were not created according to the customer brief Customer can claim a refund
- Customer provides feedback and asks to revise a concept Money Back Guarantee is not valid anymore.
- If you have already confirmed or approved the acceptance of a design, name and/or tagline, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
- If you have failed to communicate with us for more than 15 days.
- If the company for whom the design was performed closes, changes its name, or undergoes other changes, we cannot provide a refund.
- Once you have taken final delivery.
Other companies also claim to offer a guarantee, but they offer only little fees. Our policy is straightforward. If you aren’t happy, just tell us and you’ll get your money back(terms and conditions applied).
In case you cancel a project we will have the right to sell or use the designs/names/taglines shown to you as we didn’t sell the design to you.
As Client receives the refund, client won’t have any right to use any Basic concept or other work. The Copyright remains with us and client is NOT allowed to use our designs/names/taglines even as a reference.
If you have any additional questions/doubts about our money back guarantee policy, please contact us.