Mashinmedia always tries to provide great support to clients and people who visit our site. We serve our client as best as we can. That is the reason; we have summed up some very common questions which can be arrived in your mind. We have written them in a simple way so that it should be convenient for you to understand.

Following questions are related to our services which may have answer of your question too. If your question’s answer is not in the list then kindly contact us so that we can answer your queries.

 

How do I order any of your services?

Just go on the order page and choose the package you like and order. If your requirements are different from the packages, you can request a quote to order.

Is there any risk to deal with you? Will all my information be safe?

Mashinmedia is a reliable company. All of your order information is safe with us. Whatever information you provide us about your company, we keep it confidential. We never share it with any other in any condition. Our clients are all safe with us.

Will I get details about my order during the completion process?

Yes, you’ll get all info about your work process daily. As soon as you order any of our service, one of our team executive will communicate with you about your work process. He or She will be the connective between you and our team and would ask you any of the query related to your order team may have.

How much time will it take to complete an order?

It depends on the deal. Our timeframe is different for different services. It is your choice that in how much time you want your order to get completed. According to your need, we’ll deliver you the work. But one thing is for sure; your order will be completed within the completion time you choose.

 

Here are some FAQs related to Logo Design Service:

 

Can you also repair old logos?

Of Course, we can also modify your old logos and can make it brand new according to your need.

What if I have my own idea for a logo design?

Everyone has their own creativity. And if your creative mind has some idea related to your logo then do share with us. Our designers will try to visualize your creativity in the logo itself. They will make your logo professionally designed.

How many logo design revisions will you do?

You will be happy to know that we have unlimited logo designing revisions. We will work on it until you get satisfied with the logo designed. We’ll make a perfect logo for your business. All revisions will be free of charge (before the acceptance of final logo design). You won’t need to pay any extra fee for it.

Do 3 concepts mean 3 different logos?

No, 3 concepts mean 3 different logo versions of same brand. You will need to choose one concept from the provided concepts. You won’t get 3 logos for one order.
 

What if I don't like the logos you design?

We do all efforts to satisfy clients with our service. But if in any case you are not satisfied with the logo we design, you can request money back. Yes we have 100% Money Back Guarantee due to which you are totally safe in dealing with us.

Will I get vector files of provided concepts too along with the finalized logo?

No, you will only get the vector files of last finalized logo.

Will you charge for different sizes and backgrounds for my logo designs?

It is free of cost. We’ll provide you logo in different sizes of your need. You’ll also get the transparent version of logo so that you can place it on any background, color.

In which formats will I receive my last logo design file?

You will get all the standard file formats like AI,PSD, EPS,PNG,JPG,TIF etc. in the final logo design package. If you need any other format, just tell us. We’ll provide you for free.

Will I have the copyright of my logo design?

Ownership (copyright and title) of the final artwork become the property of the Customer, having unlimited, indefinite, and royalty-free use of the image upon payment of all fees. ‘MashinMedia’ retains rights to display the artwork in its portfolio and advertising materials. MashinMedia retains the Copyright to all concepts, comprehensives, or other preliminary materials, which are not selected by the Customer or are not included into the final delivery.

Will ‘Mashinmedia’ still support me after the completion of order?

Even after completion of order, if you have any confusion regarding logo or for printing, or for any other service, you can ask us. We’ll surely help you in that.

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If you have any other queries to ask, kindly contact us.

Or else check out our designing portfolio for your satisfaction.